Privacy & Security Statement

Kingston Community Credit Union is committed to protecting the personal information of credit union members, employees and other individuals. In order to protect all personal information collected, used or disclosed by Kingston Community Credit Union, we have adopted the Credit Union Code for the Protection of Personal Information.

On our web site, we only collect personal information required to improve the services we offer, to improve our site content and, with your permission, to contact you with information about our services. We will not share any personal information obtained on this web site with any other organization without your express knowledge and consent.

For more information on our web site Privacy Statement, please read below.

Information we collect on our site

You can visit all public areas of our site without providing any personal information about yourself. Our Web site collects only non-personal information based on a visitor’s Internet Protocol (IP) address (this is not personally identifiable). Information collected includes the date and time of visit, the type of Internet browser used to access the site, the referring address (the link a visitor uses to access the site). This data is used to create statistics on site usage and improve online services.

Kingston Community Credit Union’s internal Web site is solely for the use of authorized members of boards, committees, management and staff of the Credit Union. Access requires a special "User Name" and "Password." Personal information that is collected on this internal web site is used solely for security and site management purposes and to facilitate business functions of Kingston Credit Union.

Will a cookie be set on my computer when I visit this site?

To help us manage our web site, we set a cookie on your computer that expires when you close your web browser.

If you send us an e-mail, any information provided by you will only be used for the purposes of responding to your inquiry or acting on your request. We will not use your name or e-mail address for any other purposes without additional consent.

Links to other Web sites

Our website contains links to other web sites that are part of, affiliated with, or have a business relationship with Kingston Community Credit Union. When you leave our site to visit one of these other sites, the only information transferred to the new site is the fact that you came from the Kingston Community Credit Union web site. Transmission of this referring address allows other sites to monitor their own web traffic, but does not disclose any personal information about you.

Internet Security

When dealing with your money, you can’t be too safe. This is why Kingston Community Credit Union uses the most up-to-date security measures when handling your banking information. Our online banking solution offers industry standard encryption for all transactions, whether banking online, using the ATM or point-of-sale with your debit card. This state of the art encryption ensures that your banking information and transaction details cannot be accessed or read while in transit and your banking information remains secure.

Protecting Your PAC (Personal Access Code)

When banking online, your Personal Access Code protects your privacy and the security of your banking information. This code is unique to you and your account and should never be shared with anyone in order to protect your privacy and maintain the security of your banking information. Kingston Community Credit Union will never request your PAC whether you’re banking in person or over the internet.

Key points to remember

  • Choose a PAC that is easy for you to remember, but difficult for others to guess.
  • Never include any part of your account details or PIN as part of your PAC
  • Never share your PAC with anyone, whether in person, in email or over the phone
  • Never write your PAC down or record it.
  • Change your PAC on a regular basis.
  • Always make a point of logging off when you’ve completed your online banking.

Don’t Use:

  • A password you use for any other service
  • Your name or a close relative's name
  • Your birth date, telephone number or address, or those of a close relative
  • Your KCCU account number
  • Your card number

How do I contact Kingston Community Credit Union with Questions or Concerns?

We welcome any questions or concerns about our Internet Privacy Statement, or the practices of this site. Please contact us by e-mail or in writing at the following address:

Privacy Officer
Kingston Community Credit Union Ltd.
795 Gardiners Road
Kingston Ontario, Canada K7M 7E6

or e-mail to


Kingston Community Credit Union reserves the right to amend its Internet Privacy Statement and its Privacy Code at any time with or without notice. Please check this page periodically for changes.

Linked below is a copy of the KCCU Privacy Statement in Adobe PDF format:

KCCU Privacy Brochure